Frequently Asked Questions
Please read our FAQ before sending us a message.
Which payment methods are accepted in the Online Shop?
When you have placed an order ONLINE, we will email you to confirm the order, sizing and arrange for payment 1. Via bank transfer 2. Cash payment at pick up or upon delivery.
What happens after the order is placed?
When you have placed an order ONLINE. We will email or contact you to confirm your order. A deposit is required to reserve the items. Pick up or set up time and date will be arranged prior to your event date. * Please take note that a minimum order of $50 is required to proceed.
Is there a minimum order?
Yes. As we focus on providing our clients with the best value for money packages, we do not take orders below $50. We apologise for any inconvenience.
What are the delivery options?
We only post Ao Dai and lightweight items (including candles and artificial flowers) to our clients. All other HIRED items need to be picked up from our office. If you have chosen the SET UP option, we will deliver everything to your designated location. Delivery fee will depend on the distance from our office to your residence.
I'm from interstate, can I hire or place an order?
Yes! We hire out and sell Ao Dai to interstate customers. Postage fee will depend on weight and size. We also post lightweight items such as candles, stickers, name sets and artificial bouquets/flowers.
How long can I hire the items for?
Items can be picked up 2 days prior to your event date and return 2 days after. A total of 5 day hire. If your wish to hire the items for longer or for multiple occasions, please contact us to discuss fee and options. For interstate clients. The 5 day starts from when you receive the items.
Do I receive an Invoice for my order?
Yes. An Invoice will be sent to you to confirm your order with detail of pick up or set up time and date. Invoice Number will be used as your reference for order.
Send us an email
firstname.lastname@example.org | 0468 818 833 (By appointment only)